HBL is the first bank in Pakistan to offer “full-featured” financial services over WhatsApp. The facility was created in collaboration with premier cloud communication service provider E.Ocean.
In 2021, HBL will offer Conversational Banking to its clients via E.Ocean’s WhatsApp Business Platform. Furthermore, to utilize the service, clients must begin a chat from the mobile phone registered with the bank on HBL’s WhatsApp number (021-111-111-425). In addition to the existing information services, the “full feature” set of services will now allow HBL users to execute payments / financial transactions. But its transactions/services include:
- Transfer of Interbank Funds
- Transfer of funds between banks Mobile recharging (Prepaid & Postpaid)
- Payment of Utility Bills
- Block and unblock a debit or credit card temporarily
Abrar Ahmed Mir, Chief Innovation and Financial Inclusion Officer – HBL, stated on occasion. “It is a pleasure to use the potential of the WhatsApp Platform to unlock value for our clients. With over 2 billion users, WhatsApp provides an unprecedented chance to solve instant fundamental financial demands. Furthermore, this made us incorporate a slew of financial services onto a platform that is already ingrained in the lives of our clients. Simultaneously, client-centricity is key to how HBL does business. And we think that this collaboration and its outcomes reflect our dedication to the same.”
Altaf Siddiqui, Director of Products at E.Ocean, stated on the occasion. “It is a time of great pleasure for E.Ocean to assist HBL in introducing the first of its kind complete feature banking solution for its retail clients using WhatsApp.
” Moreover, HBL has been a trend leader by being nimble and combining financial services into a channel that millions of its clients already use. In addition, HBL looks forward to providing genuinely on-the-go banking with an emphasis on ease, accessibility, and security.”
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