1. Can you share the story behind your company and its journey so far?
TP-link Started its journey in 1996, and become #1 WLAN provider globally in 2010, and everyone in the world is mostly using TP-link in Office, Home and SME sector, in 2016 we entered in Enterprise market and started giving Wi-Fi solution and Core switches, today we are in Gartner for 6 Consecutive years, and World number 1 Wi-Fi provider for past 12 years.
2. What are the most important factors for maintaining strong customer relationships?
The most important factor of strong relationship is to be a good listener, if you able to listen and understand the customer, you will be able to understand his pain point, as to keep relationship alive you need to provide best of service and provide solution to his problem and pain. Relationship is the key to success now a days.
3. What is your long-term vision for your company and industry?
My long term vision for current company is that need to reach to the height where we can fall under Gartner leaders, so that our solutions are seen as a greater value, to help the industry in networking and wifi solution better and with more power.
