How do you empower others, be it employees and the people around you?
I’m all about creating a workplace where everyone feels valued and has the chance to shine. Building a culture where your ideas are heard and you’re encouraged to take risks and try new things is key. It’s about giving people the freedom to be themselves and make a real impact.
What are the new dynamics of Customer Experience?
The days of generic customer service are over. Now, it’s all about personalizing the experience and anticipating customers’ needs before they even know they have them. TMC is using technology to create truly tailored solutions that make our clients feel like they’re the only ones who matter.
What are the best 5 things you think Pakistan is better at compared to other countries in terms of how we conduct ourselves and our businesses?
Pakistan has a unique spirit that sets us apart. We’re resilient, resourceful, and incredibly hospitable. Our business relationships are built on genuine connection. These qualities not only make us unique but also position Pakistan as a leader in creating inclusive, forward-thinking business environments.
What makes you excited about Mondays?
Mondays are a fresh start, a chance to kick off the week with energy and purpose. Mondays for me mean new opportunities to inspire the team, tackle challenges, and push our projects forward. I’m excited by the chance to make an impact and see our work make a difference for our clients.
What are the 5 top things you think Pakistan is behind the rest of the world?
Simply put, Pakistan faces several challenges in keeping up with global advancements. A lack of proper digital infrastructure hinders economic growth and access to information. The education system often prioritizes theoretical knowledge over practical skills, leading to a mismatch between graduates and job market demands. A culture of risk aversion and bureaucratic hurdles stifles innovation and entrepreneurship. Simplifying regulations and creating a more conducive business environment are crucial for Pakistan’s economic development.
